We make every effort to ensure that no personally identifiable information is collected when you visit our websites. The areas where you are asked to provide any personal information come with the reasons why we need it. When you contact us directly, we may ask for some personal information like your name, email, address, phone number, and the nature of your message/inquiry. You might need to provide us with your information such as name, email, address, and phone number when you register for an account with us.
Website Development Services:
Refunds are only applicable if the project is canceled before work begins or if Bugstechy fails to meet mutually agreed-upon deadlines without prior communication.
Once development work has started (e.g., design mockups, coding, content integration), refunds are not guaranteed and will be assessed on a case-by-case basis.
Digital Marketing Services:
Refunds are not provided for marketing campaigns (e.g., SEO, PPC, social media) once the strategy has been implemented, as costs are incurred for tools, ad spend, and labor.
The following are non-refundable under any circumstances:
Custom Work: Once development, design, or content creation is completed and approved.
Third-Party Costs: Expenses for domains, hosting, plugins, licenses, or paid tools purchased on your behalf.
Consultation Fees: Paid strategy sessions or audits
Submit a written request via email to [[email protected]] within 7 days of the issue arising.
Include:
Your project name/ID.
Detailed reason for the refund request.
Supporting evidence (e.g., unmet deadlines, unresolved technical issues).
We will respond within 3–5 business days to review your claim.
If a project is terminated mid-way by the client:
You will be billed for work completed up to the termination date.
Any remaining balance (after deducting completed work costs) may be refunded.
If you’re unsatisfied with our services:
Contact us immediately to resolve the issue.
We will revise, rework, or adjust the project at no extra cost (if the request aligns with the original scope).
Refunds are only processed if we cannot resolve the dispute satisfactorily.
Approved refunds will be processed within 7–14 business days via the original payment method.
Client-caused delays (e.g., late content submission, feedback, or approvals).
Changes to project scope after approval.
Results impacted by third-party platforms (e.g., Google algorithm updates, social media policy changes).
For questions about this policy, email [email protected]
Suzy Queue 4455 Landing Lange, Louisville, KY 40018-1234
